FAQs

About Us

Who are Black Label Clothing Co?

Black Label Clothing Co is a small, independent Apparel company targeting Board Riders.  Comprised of 2 best mates, Matt and Opie put their passion and ambitions together to create a low cost, high quality Clothing Label. Whether it's Surfing, Skating or Waking whatever your pleasure, we cater! Just don't Scoot and we will get along just fine!

Where is Black Label Clothing Co from?

We were formed in a little suburb in South Australia called Port Noarlunga South, a go to spot for clean beaches and superb Cafes.  One half of the Crew moved up to God's Country in Queensland and expanded our reach to Brisbane.  You can find Opie lurking the Sunny Coast most weekends livin' the dream and sucking tremendously at Surfing!  Keep an eye out for pop up markets or our Tent at local Skate Comps around Queensland

What made you start Black Label Clothing Co?

We have grown up passionate about Surfing and Skating, mix that with new clothes and we pulled together Black Label Clothing.  We want to cater for the average Australian, one who wants a great quality product for a fraction of the price of the big brands.  Not everyone can afford $60 shirts, that's where we come in.

Where do you see Black Label Clothing Co going?

Matt and Opie are very ambitious and strive to succeed as far as possible.  They want to expand the brand to a multi-national level and further international, providing sponsorships to Surf and Skate comps around Australia.  With the growth in success, we look to help Foundations and Organisations in any way we can who support the less fortunate.

Orders

How do I order?

Simply click on a product you like and select your size and add to cart. Then just follow the easy checkout process, then you're a week away from joining the Black Label Crew!

What are my payment options?

We accept payments from Mastercard, Visa, American Express, ApplePay, PayPal and Afterpay!

What is Afterpay?

Afterpay is a way to order your fresh new Black Label threads without needing to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 6 or 8 weeks.

Is payment safe?

Most definitely - Our site is powered through Shopify which provides top level encryption to protect all your payment details.  Shopify uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits, you can say it's the Fort Knox of keeping details safe and locked up!

Can I use my local currency to pay?

All payments will be converted to Australian Dollar.  Luckily for the legends in the US and UK, you guys will save on your order, thanks to those boofheads on Wall Street and Stock Exchange.  Why are you still reading this? Go order and save!

How do I change my order?

We have a fast turnover rate so we require maximum 12 hours after purchase to provide changes to your order.  Just hit us up at matt@blacklabelclothingco.com and provide evidence of purchase, followed by your changes and we will apply.

How do I cancel my order?

It's the same process as changing your order - Just surf over to your E-mail and send off to matt@blacklabelclothingco.com.  We highly recommend you don't cancel, our product are that good you don't want to miss out!

Shipping

Do you ship worldwide?

Yes. We provide shipping worldwide! Orders in Australia, New Zealand, UK and North America provide fastest shipping. 

How long will it take for my order to arrive?

Australia/New Zealand

We provide both FREE Standard Shipping for orders over $80 and paid Express Shipping.  Please allow 1-3 days for express & 3-7 days for Standard

International

Please allow 7-21 business days for your order to arrive.  We only provide Standard Shipping leaving the cost of shipping on your end as low as possible.  No one like's those big shipping fees!

 

Can I track my order?

We hold all tracking numbers with your orders domestically.  We provide your tracking number via email once the order has been processed and shipped. If you fail to receive your tracking number and require it, please e-mail Matt; matt@blacklabelclothingco.com.

Unfortunately for our International buyers, because we provide Standard Shipping we don't hold tracking numbers. Sorry legends! 

I made multiple orders, can I combine them?

If you ordered within the 12 hour turn around period, all orders will be packaged as one.  But just between you and I, we provide free shipping for orders over $80, so stuff that multiple order stuff, just whack it all on one and have Free Shipping - Too good!

Contact

If you need to hit us up on the "Contact Us" tab up top!  We will cater all your customer service needs at our earlier opportunity.